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5 customers from whom I’ve learned the most

As part of a mini commemoration marking the 5-year anniversary of HD Words, I am writing a series of 5 blogs. Here I will be looking at the 5 clients from whom I’ve learned the most, for various reasons.  (Part 1 was 5 things I’ve learned.)

So, in no particular order…

A jeweller which retails beautiful, ethical, engagement rings and other jewellery featuring alternatives to mined diamonds. I have done a huge amount of research for this business, over the last four years, researching blogs and web content looking into the abuses around the mined diamond industry, as well as lighter pieces such as how to buy an engagement ring. Fascinating subject, that I had no idea existed before I started working for them.

Cornwall Voluntary Sector Forum, the umbrella organisation for the voluntary sector in Cornwall.  I have been their Communications Officer for three years, writing over a thousand news items, and slightly more noticeboard items for their website, and daily newsletter & social media posts. I have consequently learned a huge amount about various subjects that are of interest to, or are about, the voluntary sector in Cornwall, which is huge in itself.  Our Members cover everything from animal rights, homelessness, child sexual exploitation, the environment, support for those leaving prison,  dealing with addiction, mental health issues, ill health or disabilities, people working with children, young people, and various other disadvantaged or marginalised groups, and many, many others besides. Membership is free, if you’re in the voluntary sector…

CSA Architects, a firm of talented architects and associated professionals who specialise in creating bespoke homes, developments, adaptations and extensions, that meet the needs of their customers.  I’ve enjoyed discovering about the many and various sustainable options that are possible to include in a building, as well as the hugely creative ways in which light can be made to serve the needs of the residents, and some things that I’m sure are actually outside the laws of physics as they apply to the rest of us.

Adam Dacey is the author of two books about Mindfulness and Gratitude, which I’ve edited and proofread.  These fascinating concepts include taking time to appreciate, enjoy and deliberately experience every aspect of your life, and being consciously grateful for the many blessings that we experience and often take for granted. While I don’t agree with everything he writes, it is certainly beneficial to be made to slow down and read meditations around gratitude.

Aquila Consulting, which is a compliance consultancy, run by Nathan Heyes. It’s slightly scary, the number of areas in which it is necessary to be compliant, as a small business and as the owner of a website, even without any employees! Nathan and I have an arrangement whereby we have exchanged services, and I write, proofread and advise on things I know, and he returns the favour. It works well, and any areas in which I am not currently compliant are entirely my own fault.

So, five clients from whom I’ve learned a great deal. That’s not to say that my other clients have not also provided learning experiences, but these five have been exceptional.

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“Working with Hannah Danson has been one of those quietly brilliant collaborations. The kind that doesn’t shout for attention but leaves a lasting impression.

Hannah brings a calm, thoughtful presence to her work. She listens deeply, not just to what’s said, but to what’s meant. That sensitivity shows in the stories she helps shape. Stories that feel honest, grounded, and gently powerful. She has a way of making people feel safe enough to share, and that’s no small thing.

She’s also quietly tenacious. Whether navigating a string of no-shows or coaxing clarity from a hesitant speaker, Hannah keeps going. Not loudly, but with purpose. She’s organised without being rigid, creative without being chaotic, and always generous with her insight.

What I’ve appreciated most is her instinct for what matters. She knows when a story needs space, when a quote sings, and when to let something go. That kind of editorial intuition makes her a joy to work with.

If you’re looking for someone who brings care, clarity, and quiet strength to creative work, I can’t recommend Hannah enough.”

Cerys Hart
Cornwall and Isles of Scilly Growth Hub 

“The [OFSTED checking] process has been very useful for us and I have passed your contact on to my old CEO who I think will be in touch! “

Mat Winzor
Wadebridge School

“I approached Hannah to work on this project, as … I knew she would be the best person to use, with her experience and attention to detail…  She edited the text, …and in addition, she made a number of helpful suggestions about extra items which should be included, as well as sourcing that information.
We were working to a tight deadline and Hannah pulled out all the stops to complete the work in just over a week.
I couldn’t have been happier with the work Hannah did, and wouldn’t hesitate to recommend her to anyone.”

Andrea Gilbert
Inclusion Cornwall Welcome to Cornwall project

“Hannah is always kind and friendly. Hannah has helped to turn my thoughts into words with 5* star case studies for our business purposes. I would strongly recommend using Hannah whenever you need help with words.”

Ross Hyde
Shore Asset Finance

“I hired Hannah to support with copy for my new website. What a breeze! Hannah took my ideas and developed a wonderful feel-good factor which I know inspires my clients for their wedding day. Hannah is very easy to work with and nothing is too much trouble. Highly recommend.”

Helena Giles
Helena Victoria wedding planning & makeup artist

“As always, thank you to Hannah Danson from HD words for capturing our thoughts and values with such care.”

Boosters
Article in Business Cornwall Magazine